Privacy policy.
Practice privacy notice
Schell Genetics has a legal duty to explain how we use any personal information we collect about you, as a patient, at the practice. We maintain records about you in electronic format only.
What information do we collect about you while you are on our website?
We collect information about you when you request or book a service with us. We also collect information when you voluntarily complete patient surveys, provide feedback, or take part in a web chat. Website usage information is collected using cookies, which are managed by third parties, including but not limited to Google, Bing, Facebook, and Google Ads.
Schell Genetics will use the information you provide when you contact us to deliver the products or services requested. We require a name, email address, and telephone number for all products and services, but these do not need to be your real ones. They are used so that we have a way to address you and to verify your identity when we contact you or perform the services requested.
How will we use the information about you?
We collect information about you to process your request and manage your account. We use information collected from our website to personalise your future visits.
Schell Genetics will not share your information for marketing purposes with any other companies or organisations.
In processing your request, we may send your details to, and use information from, partners required to deliver the services you have requested. All our laboratory and medical partners are based in the United Kingdom or the European Union and operate in accordance with relevant data protection laws.
Marketing
We will not use your details for marketing. We will not send you marketing emails from Schell Genetics or pass your details to any other organisation.
Cookies
Cookies are text files placed on your computer to collect standard internet log and visitor behaviour information. This information is used to track website usage and compile statistical reports.
You will be asked to consent to cookies when you first visit our website via a cookie banner. For further information, visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies, and the websites above explain how to remove cookies from your browser. However, in a few cases, some website features may not function properly as a result.
Other websites
Our website contains links to other websites. This privacy policy applies only to this website. When you follow links to other sites, you should read their own privacy policies.
Changes to our privacy policy
We keep our privacy policy under regular review and will place any updates on this webpage. This privacy policy was last updated on 9 February 2024.
What information do we collect about you when you become a patient?
We will collect information such as personal details (including name, address, and next of kin), records of appointments, telephone calls, medical or health records, images, test results, and any other relevant information needed to deliver effective clinical genetic care.
How we will use your information
Your data is collected for the purpose of providing direct patient care. However, we may disclose this information if required by law, with your consent, or if it is justified in the public interest. The practice may also be asked to support research; we will always obtain your consent before sharing information with medical or genetic research databases or other parties, where permitted by law.
Maintaining confidentiality and accessing your records
We are committed to maintaining confidentiality and protecting the information we hold about you. We comply with the General Data Protection Regulation (GDPR), the Data Protection Act 2018 (DPA 2018), and guidance issued by the Information Commissioner’s Office (ICO). You have the right to access the information we hold about you. If you identify any inaccuracies, you have the right to request correction.
You also have the right to request the deletion of your personal data or the transfer of your data to another provider. To exercise these rights, please email office@schellgenetics.uk.
Opt-outs
You have the right to object to your information being shared. If you wish to opt out of data collection, please contact us at office@schellgenetics.uk.
Retention periods
In accordance with national guidelines, your healthcare records will be retained for 10 years after death, or, if a patient emigrates, for 10 years following the date of emigration.
What to do if you have any questions
Should you have any questions about our privacy policy or the information we hold about you, you can contact us:
via email: office@schellgenetics.uk
via regular mail: 101 Churston Drive, Morden, SM4 4JE
for all general data enquiries: office@schellgenetics.uk
The Data Protection Officer (DPO) for Schell Genetics is Dr Chayim Schell-Apacik.
Complaints
In the unlikely event that you are unhappy with any element of our data processing, you have the right to lodge a complaint with the ICO. For further details, visit www.ico.org.uk and select ‘Raising a concern’.
Jurisdiction
Our services and all contracts are subject to the law of the United Kingdom. The place of jurisdiction is London, England.